Customer reviews · Yakima Valley
What our customers say
Two places to read them. First, five of our Google reviews, in full. Then nine notes from our own testimonials page, word for word, with no stars attached. When you have read them, see how we handle residential roofing and commercial roofing.
Google · 5.0 from 18 reviews
Five Google reviews, word for word.
“I've been working with New Castle Systems for years, ever since Angel Cuevas first came out to fix a leak in my roof. We stayed in touch, so when a bad windstorm hit and I needed a full roof replacement, they were my first call. My insurance company told me to get estimates, and Froy Mena came out to take a look.”
“Froy and his team at New Castle Systems have done amazing work for me. Professional, honest, responsive, and they truly care about quality. In an industry where communication and follow-through can sometimes be difficult, they consistently deliver and stand behind their work. I refer all of my project managers, builders, clients, friends, and anyone looking for roofing or exterior work to them. Their team works hard, treats people with respect, and takes pride in what they do. You can tell they genuinely care about their customers and reputation. Highly recommend New Castle Systems LLC. Great people, great work, and a company that deserves more recognition and support.”
“The New Castle crew was amazing. Not only did they save me thousands of dollars, they did an amazing job on my roof. Froy was awesome!! Highly recommend this company.”
“Great experience! Quote was done quickly and efficiently. Procedure and product were explained thoroughly. Able to get on the schedule quickly and 4 days later I have a new roof! Froy and the 2 roofers were a pleasure to work with! Would highly recommend for anyone looking to get a new roof!”
“Great work! Provided detailed pics of all the work that needed to be done and the work that was completed. It was nice to see the results, especially when I don't spend too much time on the roof. FROY Came to inspect my issue, provided a detailed quote and set up the appointment. Was timely and a great guy to work with.”
From our testimonials page
Notes customers sent us directly.
Leaks, repairs, a shake tear-off and a few jobs too small to grade. Names and towns are as we published them.
A shake roof, Monday to Wednesday
Rick V.
Yakima, WA
“I am slow getting this review in because i had surgery. I want to Totally and without question recommend New Castle sys, Angel and his crew were very professional in the pre job contact making sure My wife and I were satisfied with the Color and type of shingle used. He worked along with Vance heating when we found out a vent for the furnace needed replaced on the roof. He showed up at the pre arranged time on Monday 7am with crew, they stripped the shake roof. Cleaned up every nite after work. Tuesday morning they finished up stripping the old roof and arranged and met with the city inspector and was cleared to finish job. Western Materials by the way-(fantastic business), delivered the roofing materials and Angel and crew started installing it. They worked the rest of day and cleaned up area. Wednesday they started at 7am and finished the roof by 6pm. The house is a 2 story 1800 plus sq ft home. The crew was very helpful , friendly and courteous.”
“Angel was prompt and professional in giving me an estimate on my roof repair. He and his crew finished the job in good time, cleaned up the site and answered any questions I had. I was completely satisfied from start to finish.”
“Angel Cuevas was very courteous and easy to work with.”
“Angel and him were able to move us on the schedule and started and completed the work promptly. Very nice, very knowledgeable, and very professional.”
“Very nice and polite employees.”
“New Castle responded to a need to replace a leaking roof with urgency. They brought a great team. Their clean up was excellent which is often a problem with contractors. Personally they were all a delight to interact with.”
“Very very minor repair so difficult to a grade company on this but excellent work and value and plan to use again.”
“Great job, experienced, very professional.”
“They did their best considering the weather problems, and as soon as there was a clear day they arrived, went to work, and did a beautiful job!”
Want to see the roofs behind the words? Browse the project gallery or read about who we are.
Free estimates · Small jobs welcome
Tell us about your roof.
Call the office Monday to Saturday, 7:00 AM to 5:00 PM, or send a message and we will set up a time to look at it.